Privacy Policy

What Data We Collect and Why

We process personal data only where at least one lawful basis applies. These bases include your consent, the performance of a contract, compliance with a legal obligation, protection of vital interests, a task in the public interest, or our legitimate interests where these are not overridden by your rights. Specific areas where we collect and process personal data include:

• Information submitted through website forms, such as job applications, event confirmations, and newsletter subscriptions. This data is held for five years and used to manage our relationship with you;

• Records of correspondence with us, retained for as long as we can claim lawful grounds for that communication;

• If you work for one of our operator partners and access our client area, we store your work email, name, job telephone number, job title, and the group company your operator has a contract with. This data is held for the duration of our contract with your operator;

• Data is retained as a result of legal obligations, typically for up to ten years from closure of the relevant file, unless a statutory obligation or legal claim requires a longer period.

We may also use your personal data as required by applicable law, including to maintain our gaming licenses and comply with anti-money laundering regulations connected to regulated online gaming activity and operations related to Hacksaw Gaming UK.

How We Share Your Data

We do not sell your personal data to third parties. We treat all personal data with discretion and share it only where a clear and lawful reason applies. This includes operational requirements, legal obligations, and circumstances where you have given explicit consent. Below are the conditions under which your data may be shared:

• With selected individuals within Hacksaw Group on a need-to-know basis;

• With service providers who support our operations, including IT and accounting providers;

• With third parties involved in organizing our events;

• With business partners, where you have requested a transfer;

• With third parties where disclosure is required by law or regulation;

• With third-party providers necessary to operate our website, games, or communications systems;

• On an anonymous and aggregated basis where you cannot be personally identified;

• In the event of a sale of assets, corporate restructuring, or change of control of Hacksaw or any group company.

Your personal data may be transferred to and stored at destinations outside the European Economic Area. We take all reasonably necessary steps to protect your data in such transfers in accordance with this policy.

How We Protect Your Data

We maintain appropriate technical and physical safeguards to protect your personal data against accidental or unlawful destruction, loss, modification, unauthorized access, and all other unlawful forms of processing.

The internet is not a fully secure environment. We cannot guarantee that data transmitted via our website or games will be entirely protected against breach. We follow applicable rules and procedures for notifying you if a breach occurs.

Your Rights

Under applicable data protection law, you hold the following rights in relation to your personal data:

• Right of access. You can request confirmation of whether we hold personal data about you and receive a copy of it;

• Right to erasure. In certain circumstances, you can request that we delete personal data we hold about you;

• Right to object. You can request that we stop processing your data where we rely on legitimate interest as our legal basis;

• Right to portability. You can request your personal data in a structured, commonly used, and machine-readable format, and ask us to transfer it to a third-party controller where technically feasible;

• Right to rectification. You can request the correction of any inaccurate personal data we hold;

• Right to restriction. You can request that we pause processing of your data in certain circumstances;

• Right to withdraw consent. Where processing is based on your consent, you can withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal;

• Right to be informed of the source. Where we hold personal data not provided directly by you, you may request information about its origin;

• Right to complain. You can lodge a complaint with the supervisory authority for data protection in your jurisdiction.

Please note that your rights under applicable law are not absolute in all circumstances.

Contact and Complaints

For questions, complaints, or comments about this policy or our use of personal data, reach out to us through any of the following:

• Email: [email protected]

• Post: 1st Floor, Suite 3, Central Business Centre, Mdina Road, Zebbug ZBG9015, Malta

• Company Registration: C84109

We may update this Privacy Policy at our discretion, including as a result of changes in applicable law or our processing activities. Any updates will be communicated to you.

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